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Let's push the boundaries together and make the most of your talents!

IT G2M Omnichannel Lead


Anderlecht, Brussels, Belgium

Job Function:  Information Technology
Job ID:  71320

Help us transform patients' lives.

At UCB, we put our heart, soul, and skills into making a difference for people living with severe disease. Working together to push the boundaries, we blend the best of our talents to unlock innovation.  Will you join us in our pioneering adventure?

We aspire to be the Patient Centric global biopharmaceutical leader transforming the lives of people with severe diseases and we need exceptional individuals to achieve this goal. We are looking for enthusiastic and talented professionals who thrive on challenge and change, who want to make a difference and deliver results.




We are looking for a candidate to strength the Omnichannel and Digital solutions area of our IT Commercial/GoToMarket (G2M) EU & International Markets team. The Omnichannel & Digital solutions lead has a good understanding of UCB business activities and strategy, is familiar with the commercial and marketing dynamics and the functional and technical aspects of the CRM and omnichannel system. You will manage the entire technology life cycle, from interpreting needs of the G2M teams through implementation into support. You will operate reliable technology platforms, enable core sales and marketing processes and drive technology innovations across the entire value chain and the patient journey.   Critical accountabilities include, but are not limited to

  • Scooting technology trends, assessment and setup of new CRM and Omnichannel capabilities
  • Guiding and influencing strategy and decisions by thinking long-term, demonstrating adaptability and bringing focus to complexity
  • Manages projects from solution definition to implementation and transfer to support and ensure successful implementation within agreed cost, schedule and quality targets
  • Partner with stakeholders (Commercial teams, Operational Excellence…) in various locations to identify areas of improvement and innovation in the CRM& Omnichannel area (new initiatives, or improvement of current solutions)
  • Partner with IT teams, Architecture, Digital factory, Operations and support, at all steps of project lifecycle to ensure consistency in tools and standards, smooth set up of solutions and appropriate transition to support and operations
  • Manage closely the near-shore CLRM & Omni-Channel operations team and to monitor the service delivery



  • We look for people who are inspired by our mission and who would fit in well with the collaborative and innovative spirit of the company culture and being able to establish strong relationships with business and project stakeholders.
  • You have demonstrated mastery of CRM and Omnichannel business processes and functions and how these can be technologically enabled, educated to a Master level in IT or business-relevant discipline
  • Ability to think “big picture” and identify changes which will result in the largest impact for patients and able to navigate through rapid changes
  • Effective working independently without direct oversight as well as in partnership with strong personalities; welcomes and incorporates diversity in ideas and opinions; strong customer orientation and focus on patient solutions
  • Good understanding of the use of digital solutions within the pharmaceutical industry (eDetailing, Websites, Mobile, Campaign Management...) and Knowledge of Salesforce.com / Veeva
  • Knowledge of IT solutions with a foundational awareness of, security, configuration, infrastructure concepts, AI, reporting and data structures


About us.

UCB- Inspired by Patients. Driven by Science. Everything we do starts with a simple question: “How will this create value for people living with severe diseases?” By putting patients at the heart of what we do, our approach – from discovery to development to delivery – is continuously transformed and designed around patient needs and their journey.

With a team of approximately 7,500 employees and operations in more than 40 countries, we are a global biopharmaceutical company investing more than a quarter of our revenue in cutting-edge scientific research. We are focused on addressing chronic, neurological, immunological, and bone diseases.

Curious to know more? Please visit our website www.ucb.com.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. 

Job Segment: Neurology, Immunology, Pharmaceutical, Supply, Healthcare, Science, Operations, Research

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