Head of Learning Operations

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Date: May 1, 2019

Location: Atlanta, Georgia, US

Help us transform patients’ lives.

At UCB, we put our heart, soul and skills into making a difference for people living with severe disease. Working together to push the boundaries, we blend the best of our talents to unlock innovation. Will you join us in our pioneering adventure?

To strengthen our Talent Acquisition and Development team, based in our HQ in Anderlecht, Belgium or Atlanta, GA, USA, we are looking to fill the position of: Head of Learning Operations.


Are you known for your logical ways that are supported by your collaborative nature? You are a ‘logiborative’ person at UCB. This remarkable blend of talent means you are adept at thriving on reason and teamwork for the cause of patient comfort.

As a UCB 'logiborative' person and Head of Learning Operations you like to work in an environment where you can:


• Inspire and empower a team in the Operational Excellence, implementation and support of enterprise-wide, technology driven learning services that are the backbone of impactful learning experiences that support strategic goals

• Apply your outstanding expertise in Learning Management Systems to generate value to the business

• Enjoy collaborating with global Learning leaders, colleagues, business partners and external vendors to ensure quality operational solutions and service provisions in a wide variety of simultaneous projects

• Be a member of the Talent Acquisition and Development Leadership Team


As a UCB 'logiborative' person and Head of Learning Operations you will contribute by:

• Being the lead providing expertise for the Learning Experience Journey and helping to prioritize design, deliver and implement learning solutions and services across UCB

• Directing and managing the Learning Operations function (learning administration, learning technology, vendor management, logistics organisation and the LMS service desk) in providing enterprise-wide learning services

• Lead a team to ensure best in class implementation of learning events globally

• Driving continuous improvement based on Learning Operations performance management and insights


Interested? For this position you’ll need the following education, experience and skills:
• A minimum of 7 years’ experience in Global Learning & Development operations (in pharma industry a plus)

• Proven program management skills - ability to influence with effective and strategic communication skills

• Demonstrated expertise in instructional design/delivery and adult learning principles

• Experience using Learning Management Systems (e.g., Success Factors)

• Demonstrates keen business acumen with knowledge of vendor and budget management

• Fluent in English

To apply please go to www.ucb.com/careers

Job Segment: Operations Manager, Program Manager, Service Desk, Learning, Operations, Management, Customer Service, Human Resources

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