Share this Job
Apply now »


Let's push the boundaries together and make the most of your talents!

Head of Patient Services Marketing


Atlanta, Georgia, United States

Job Function:  Marketing
Job ID:  67772

Help us transform patients' lives.

At UCB, we put our heart, soul and skills into making a difference for people living with significant unmet needs. Working together, we blend the best of our talents to deliver thoughtful solutions that patients value. Will you join us in this pioneering adventure?






To strengthen our Patient Services Marketing Team, based in our US Headquarters in Atlanta, GA, we are looking for a talented individual to fill the position of: Head of Patient Services Marketing


As the Head of Marketing Patient Services, you will lead the U.S. Immunology Patient Services team to deliver Healthcare Professionals (HCP) and Patients a differentiated and compelling experience when starting and continuing UCB biologic therapies for auto-immune conditions within the U.S.  This role is responsible for the patient experience brand strategy and its subsequent successful execution through both the pharmacy (self-administration) and buy & bill (in-office administration) channels.

You like to work in an environment where you can: 

  • Lead the U.S. development and advancement of patient support services to enable HCPs and patients to easily access biologics and remain on therapy.  
  • Lead a cross functional team of stakeholders, and work one-on-one to deliver a patient support platform that aims to position UCB to be best in disease in enabling HCPs and patients to gain access and utilization, with a successful experience
  • Own the overarching strategy and core value proposition for each brand and service to ensure proper, compliant field execution 
  • Oversee the development of all professional marketing initiatives related to HCP and patient experience with immunology brands
  • Manage the Customer Experience Marketing team to establish an integrated strategy that raises the HCP and patient perception of the patient services platform
  • Provide operational oversight of all Access, Affordability and Engagement programs
  • Lead strategic direction for HUB, copay and nurse support initiatives


You will contribute by: 

  • Identifying and onboarding new vendor partners to deliver the Patient Experience platform of the future
  • Executing brand and marketing initiatives that will encompass all immunology brands.  
  • Working in collaboration with the broader Patient Solutions team to introduce new and differentiated service offerings
  • Overseeing the development of tools for the field to use to effectively communicate the patient experience platform to professional customers
  • Contributing to current and future immunology marketing strategy and tactical efforts applying insights, and lead the Patient Services annual brand plan development. 
  • Identifying  and implementing new pilot programs with innovative new solutions 
  • Developing insights through data that drive an understanding of the impact of the Patient Experience platform


Interested? For this position you’ll need the following education, experience and skills
Minimum Qualifications:

  • Bachelor’s degree required; MBA preferred
  • 4+ years’ experience with biologic Patient Services with demonstrated success in professional marketing strategy, operations, and leadership
  • 4+ years in Specialty Pharmaceutical Sales or Marketing with at least 2+ years in Management


Preferred Qualifications:

  • Proven understanding of both buy & bill and specialty pharmacy treatment pathways and where the patient experience is impacted 
  • Demonstrated success in generating professional marketing plans and leveraging sales forces to execute so as to drive business goals
  • Proven ability to build, maintain, and lead effective working relationships with key internal stakeholders, including marketing, sales and other field teams, legal, market access, privacy, compliance, and global counterparts
  • Demonstrated excellence with working with external vendors to deliver results 
  • Solid speaking, writing, and budgeting skills. Ability to present to groups of all sizes, sometimes at short notice 
  • Ability to lead and represent the company and, where appropriate, to follow within a large complex organization and within small working teams 
  • Ability to manage multiple priorities with excellent organizational and problem-solving skills


Why you should apply 
At UCB, we strive to attract passionate and outstanding talents who thrive on change and are ready to bring real value to patients. Working for us you’ll discover a place where you can grow and express your full potential. We place an emphasis on innovation, collaboration and impact. Through meaningful recognition and a motivating work atmosphere, we aim to provide an optimal experience by caring about and valuing our employees – just as we do for the patients we serve. 

If you believe you are the perfect match to join us on our pioneering adventure, then we invite you to apply and tell us more about your profile and motivation.



About Us

At UCB, we come together every day to work, laser-focused, on a simple question: How will this create value for people living with severe diseases? By putting patients at the heart of everything we do, our approach – from discovery to development to delivery – is continuously transformed and designed around patient needs and their journey.

With a team of approximately 7,500 employees worldwide operations in more than 40 countries, we are a global biopharmaceutical company investing more than a quarter of our revenue in cutting-edge scientific research. We are focused on addressing chronic, neurological, immunological, and bone diseases. We are looking for people with passion and empathy who develop a real understanding of patient’s needs and can deliver thoughtful solutions to decisionmakers across the heath care ecosystem.

Curious to know more? Please visit our website www.ucb.com.


UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

Apply now »