CRM Lead-IT (Americas)

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Date: Jan 17, 2019

Location: Smyrna, Georgia, US

Help us transform patients' lives.

At UCB, we put our heart, soul, and skills into making a difference for people living with severe disease. Working together to push the boundaries, we blend the best of our talents to unlock innovation.  Will you join us in our pioneering adventure?

Strategic, open minded leader who will have a key role in change management, key process improvements, internal work processes, technology and the deliverables generated by CRM team.

Provides hands-on project/vendor management and ensure technical support in the deployments of purchased/SaS applications. Involved in all aspects related to systems, system process integration and on-going support services related to IT systems utilized by assigned business groups (i.e. xPVU, Marketing teams, etc.).

Is expected to develop individual and team goals, contribute to departmental goals and objectives based on information from assigned groups. Is responsible for efficient and accurate execution of goals in accordance with target dates and budgets.  Assists with technology specifications and implementation plans. Has a sound understanding of the business stakeholder groups being supported, understanding business practices, strategies, and objectives.  Possesses the ability to analyze, manage, implement, train end-users and support technical systems and associated business processes.  Provides technical and business analyst expertise involving the design, development, construction and on-going support of systems, processes or methods. Involved in all aspects related to systems and on-going support services, and is assigned independent project responsibility. Involved in defining, managing and supporting interfaces between multiple vendors and systems. Responsible for delivering attainment of project plans, milestones, deliverables and financial targets for assigned projects and programs.



Bachelor's required



  • 7-10 years’ experience in application systems acquisition and implementation. Full systems life cycle management and deployment experience or a combination of education and experience. Demonstrated experience in requirements gathering and effective implementation of those requirements. Demonstrated experience in relationship management.
  • 4+ years of experience in the Pharmaceutical industry desired.
  • Strong Understanding of HIPAA requirements (Data Security, Encryption, storage, handling, etc) and associated system impacts.
  • Desired: Experience in the support of computerized System Validation, part 11 compliance, SOX compliance and in-depth understanding of UCB’s business and market.


UCB is a global biopharmaceutical company. We focus on discovering and developing innovative medicines and lateral solutions that can transform the everyday lives of people with severe diseases of the immune system – or the central nervous system.

With more than 7500 people in approximately 40 countries, UCB offers an exciting working environment where initiative can flourish and those with a ‘can-do’ attitude can thrive.  Scientific excellence, innovation, co-creation, lateral thinking, reinventing the way we do things…these are some of the key competencies we are constantly developing, and looking for, at UCB.

Job Segment: Pharmaceutical, Business Analyst, Relationship Manager, Change Management, Developer, Science, Technology, Customer Service, Management

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