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Let's push the boundaries together and make the most of your talents!

Solution Manager, IT Americas


Smyrna, Georgia, United States

Job Function:  Information Technology
Job ID:  63777

Help us transform patients' lives.

At UCB, we put our heart, soul, and skills into making a difference for people living with severe disease. Working together to push the boundaries, we blend the best of our talents to unlock innovation.  Will you join us in our pioneering adventure?

Solution Manager, IT Americas

Within the global UCB IT organization, the IT Americas group is playing a crucial role in partnering with Patient Value Operations & Units to operationalize and enable UCB’s commercial strategy empowered by innovative technology

We are looking for a unique individual to strengthen our team.


As the Solution Manager, IT Americas, you will be familiar with the commercial dynamics and the functional and technical aspects of the CRM system.  In this role you will partner with appropriate stakeholders and work together to deliver value for patients.

You are agile, strategic, team player, enthusiastic and with a positive mindset.

The role is based in Atlanta GA., USA


Main responsibilities:

As the Solution Manager, IT Americas, you will:

  • Create an enterprise architecture landscape within the CRM area and surrounding platforms (BI, Marketing, Digital tools etc.)
  • Manage customer master data to ensure consistent use and understanding of customer data
  • Work closely with the Analytics and Reporting teams to ensure they have the needed data
  • Responsible to run different releases through the year to maintain CRM platform up to date.
  • Provide expert advice and guidance to the organization on CRM solutions and services, while leading the efforts to increase their adoption and usability
  • Ensure service delivery and day to day support for the existing CRM applications as well as identifying new functionality required to support business objectives.
  • Ensure that all components of the CRM system integrate effectively into the overall IT Architecture and meet all regulatory and compliance guidelines.


You see yourself immediately when reading…

  • Passionate about technology and how it can improve the lives of patients and colleagues
  • Computer Science or similar degree
  • 4-6 yeas of experienced with CRM solutions application management, development, and support of a remote sales force
  • CRM admin/developer certified. (Salesforce, Siebel, IQVIA or other)
  • Demonstrated strong experience in functional & technical analysis/design
  • Ability to navigate through rapid changes, flexibility and imagination to adapt
  • Enjoys working with high energy individuals to solve different challenges.


Why you should apply

Do you want to bring real value to patients living with severe diseases while driving innovation forward?

Join UCB’s dynamic, inspiring and innovative environment. You will be recognized for impactful performance via a competitive compensation and benefits package and you will enjoy ample personal development opportunities.

Tell us what makes you the perfect match to our team and join one of the most dynamic & forward-looking IT organizations in the world.




UCB is a global biopharmaceutical company. We focus on discovering and developing innovative medicines and lateral solutions that can transform the everyday lives of people with severe diseases of the immune system – or the central nervous system.

With more than 7500 people in approximately 40 countries, UCB offers an exciting working environment where initiative can flourish and those with a ‘can-do’ attitude can thrive.  Scientific excellence, innovation, co-creation, lateral thinking, reinventing the way we do things…these are some of the key competencies we are constantly developing, and looking for, at UCB.

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