US Head of Supply Chain and Trade

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Date: May 15, 2019

Location: Atlanta, Georgia, US

Help us transform patients' lives.

At UCB, we put our heart, soul, and skills into making a difference for people living with severe disease. Working together to push the boundaries, we blend the best of our talents to unlock innovation.  Will you join us in our pioneering adventure?

This position is primarily accountable for maximizing US Supply and Trade Relations performance leading a diverse, customer driven team focused on achieving and sustaining performance targets for commercial sales and access to UCB products, service level (OTIF), cost-to-serve, working capital, whilst delivering on new product launches and implementing innovative solutions that increase patient value and better meet future market needs.


As a key leadership role within Global Supply Chain (GSC), as well as a member of the US Leadership Forum, this position must set direction for US market supply & trade Relations team members that is aligned with GSC strategy and US commercial objectives. This role must build and maintain effective strategic relationships with market commercial leadership, leverage support resources in achieving targeted outcomes, ensure strict compliance with internal/external requirements, and assure talent/capabilities of team members are aligned with current as well as future business needs.


Key responsibilities include; defining and developing team capabilities to support strategy, institutionalizing core processes (ie. Demand forecasting, Inventory management, S&OP, …), assuring transparent and rapid flow of critical issues/risks to key stakeholders, continuous improvement/optimization of operations (ie. O2C) and logistics performance, active engagement in risk-management efforts to mitigate supply interruptions/losses, effective management and delivery of key projects (life-cycle management, new product launches, GSC/affiliate initiatives) that advance the business, overall management of the US trade network, and defining and implementing a multi-year trade operations strategy that maximizes agility and service level while minimizing UCB’s cost-to-serve.



  • Drive proactive supply & trade operations management practices to rapidly assess issues/risks, devise appropriate control strategies, and effectively communicate to regional as well as global stakeholders the progress/status of resolution efforts.
  • Develop capabilities and expertise within the US team to ensure the right depth and coverage of know-how to prevent operational impact in the event of departure/unavailability of team members. Create and execute appropriate development plans for team members and leverage SME’s within/across regions for knowledge transfer to strengthen capabilities.
  • Institutionalize 'best practice' core processes that will drive and sustain risk-based proactive decision making to include Demand Forecasting, S&OP, Inventory Management (discard, working capital), supply chain security, and trade (import/export) compliance.
  • Maximize operational effectiveness and minimize costs of the US logistics operations. Assure resources are optimized including efficient deployment of team members (including contractors), operational expenditures (travel, training, recognition & development), as well as cost-to-serve associated with logistics operations.
  • Reduce complexity of the logistics and trade operations; leverage resources across local/global markets where possible (ie. Logistics, professional services vendors), challenge profitability of SKU's and assure total cost to serve is considered in business justification to retain products.
  • Ensure visibility of critical information (ie. Inventory at-risk, contract risks, business development projects), and trends with key stakeholders to eliminate 'surprises' and enable proactive efforts to mitigate risk and minimize impact.
  • Deliver product launches and life-cycle management objectives in alignment with commercial plans. Assure methods employ standard practices (ie. UPPM, checklists/playbooks) as well as close alignment of cross-functional stakeholders to mitigate delays or 'unexpected' costs.
  • Serve as a lead for key global business objectives (due diligence, corporate initiatives, audits, etc).
  • Leverage performance metrics and reporting systems (ie. QlikSense, Iris) to monitor and identify improvement opportunities in the areas of compliance, costs, and service for the US Market.
  • Overall account management of trade partners to include oversight and review of payments related to fee-for-service amounts, scorecard development including KPI’s, data reporting requirements, periodic business reviews, and knowledge of their downstream customers distribution practices and inventory management.
  • Develop relationships with trade partners to assure management and oversight of trade partner activities to support sales, identify new opportunities, brand and marketing initiatives, reimbursement and access issues, including activities related to: opening new sales channels, customer service; product handling and storage; inventory management; performance measurement for services provided by channel; resolution of field issues (i.e. problems reported from sales reps, patients, HUB and/or physicians related to service and product access).
  • In tandem with commercial and finance stakeholders, assure that all end of quarter, end of year and ad hoc customer inventory demands are effectively managed.
  • Lead contract negotiations with Trade accounts, gain support from Business Units and other internal stakeholders through commercial processes (PAT, Pricing Committee) to ensure market access to UCB products. Liaise with various departments such as Market Access, Field Sales, Legal, Regulatory, Contract and Pricing, Finance, Compliance and others in support of portfolio products as needed.
  • Work with assigned Specialty Distributor accounts to identify and implement opportunities to increase Cimzia (and subsequent specialty products) sales through downstream customer programs and pull through events.
  • Assuring UCB representation and active engagement in major national trade association meetings, Company meetings, Alliance events and conventions as applicable.


Skills & Attributes:


Effective planning (operational/tactical/strategic) and project/process management skills are essential for this position. Must possess the ability to balance multiple priorities, provide direction and prioritization to internal suppliers and 3rd parties, and work with minimal supervision. Requires excellent communication (oral and written) at all levels of hierarchy including diplomatic, interpersonal, presentation, and organizational skills. Must be effective at leading cross-functional work teams as well as formal project teams. Must be a demonstrated 'change-agent' capable of devising change strategies and leading others through major change initiatives. Know-how with basic quality engineering tools, process management, and process improvement techniques is necessary. Must be proficient at spoken and written English, additional languages being an asset.


Must combine both analytic and synthetic approaches to identify optimal (compliant and efficient) solutions to complex system problems. Must be self-directed in defining a problem (what it is / is not), identifying root cause & correlations, defining solutions and selecting the most appropriate, and checking the effectiveness of the solution post-implementation. Must be able to apply appropriate techniques in data collection and analysis to prevent erroneous assumptions/conclusions.


Education and Qualifications:


Bachelor’s Degree required, Master’s Degree preferred

10-15 years pharma/bio-pharma experience, ideally in different capacities:

  • Customer driven operations
  • Product supply and/or distribution
  • Commercial/business development

Strong leadership experience/capability:

  • Leading diverse teams (direct, indirect)
  • Building talent/capabilities
  • Demonstrated tactical & strategic planning skills
  • Collaborating with mid/senior level leadership



UCB is a global biopharmaceutical company. We focus on discovering and developing innovative medicines and lateral solutions that can transform the everyday lives of people with severe diseases of the immune system – or the central nervous system.

With more than 7500 people in approximately 40 countries, UCB offers an exciting working environment where initiative can flourish and those with a ‘can-do’ attitude can thrive.  Scientific excellence, innovation, co-creation, lateral thinking, reinventing the way we do things…these are some of the key competencies we are constantly developing, and looking for, at UCB.

Job Segment: Supply Chain, Supply, Engineer, Law, Risk Management, Operations, Engineering, Legal, Finance

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