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Early Patient Voice insights Lead


Anderlecht, Brussels, Belgium

Job Function:  Marketing
Job ID:  66410

Help us transform patients' lives.

At UCB, we put our heart, soul, and skills into making a difference for people living with severe disease. Working together to push the boundaries, we blend the best of our talents to unlock innovation.  Will you join us in our pioneering adventure?


Patient Voice insights lead


Impact of the role


As part of UCB’s sustained and strategic commitment to bring value to patients, UCB acknowledges the importance of evidence based, patient centric decision making throughout the whole product development process.


In this context, UCB is looking for a Patient Voice Insights Lead who will become part of the Early Evidence Strategy Team supporting the commercial and development strategy of UCB’s early portfolio. This role will be responsible for providing strategic, commercial insights on the patient and its key stakeholders, the healthcare ecosystem and the different markets in which UCB wants to operate and this for a range of pipeline assets for new patient populations of UCB. The position can be based in Anderlecht (Belgium) or Slough (UK)



  1. Continuously enhance UCB’s understanding of patients and stakeholders for new patient populations. Specifically:
  • Develops integrated insights in partnership with other members of early evidence team (patient access, RWE, CI) to steer early commercial strategy
  • Executes primary and secondary research to clarify business needs and reduce risk in decision making and this for molecules in development in key international markets.
  • Has the ability to develop strategic partnerships with patients’ organizations through external engagements and leverages these partnerships as one of the key contributors for insights generation
  • Oversees the delivery of objective, independent, and value driven insights gained from both primary and secondary research as well as patient engagement, designed to enable fact-based decision making.
  • Has the ability to translate project work and insights into strategic implications
  • Seeks out, assesses, and recommends innovative insights methodologies, information sources, and vendors. 


  1. Identify the business needs and developed an integrated patient insight plan for new patient populations for UCB.


  1. Develops strong, synergistic relationships within the different members of the Early Evidence Strategy Team, the broader Early Patient Value Mission (commercial and development leads of the program) and the I2I - Global Insights. Effectively navigates all levels of the organization.  


  1. Understand and anticipate external changes both among competitors, patients and other stakeholders as well as interpret what this means for UCB and recommend how UCB should respond.  


  1. Create and embed frameworks that can be utilized throughout the global organization to improve our understanding of patients and stakeholders and that will drive us toward more optimal patient solutions.


  1. Use and build an external network and reputation to attract top talent, great partners and great ideas into UCB


  1. Specific to integrated insights, understand and can leverage the following organizational competencies: 
  • Therapy Area
  • Patient Experience
  • Patient Engagement
  • Patient Journey
  • Patient Access
  • RWE
  • Competitive Intelligence
  • Clinical Development
  • Technology/Digital
  • Segmentation
  • Data & Analytics
  • Ecosystem Understanding
  • Futures


8. Uphold the Market Research SOP as applicable in assigned work plan.

  • By 3 months after joining the group, complete all MR SOP training including an understanding of Pharmacovigilance responsibilities.
  • Insure that work under direct control follows the MR SOP and appropriate compliance practices


Minimum Requirements


  • Bachelor’s degree (Business Administration, Marketing, Statistics, or related field) required. Master’s degree preferred.
  • Successful track record in previous market research roles within pharma industry for at least 7-10 years. Experience within New Medicines; as well as experience with patient engagement/patient organizations is a plus.
  • Strong synthesizing skills
  • Strong verbal and written reporting capabilities, including strong presentation skills and fluency with MS Powerpoint.
  • Ability to lead cross-functional teams, including influencing without direct authority, in a highly collaborative matrix environment where flexibility and change management skills are needed.
  • Strong skills to partner and communicate with stakeholders at all levels in the organization.
  • Comfort in a matrix environment
  • Ability to work independently and as part of a team
  • Comfort working with stakeholders from multiple countries and geographic regions
  • Critical thinking and analytical skills with the ability to translate vague information needs into specific questions relating to expected use of results are required.
  • Strong project management skills to include planning, prioritizing and organizational skills are required.
  • Some overnight travel, including internationally, required.





About us.

UCB- Inspired by Patients. Driven by Science. Everything we do starts with a simple question: “How will this create value for people living with severe diseases?” By putting patients at the heart of what we do, our approach – from discovery to development to delivery – is continuously transformed and designed around patient needs and their journey.

With a team of approximately 7,500 employees and operations in more than 40 countries, we are a global biopharmaceutical company investing more than a quarter of our revenue in cutting-edge scientific research. We are focused on addressing chronic, neurological, immunological, and bone diseases.

Curious to know more? Please visit our website www.ucb.com.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. 

Job Segment: Neurology, Medical, Immunology, Product Development, Pharmacovigilance, Healthcare, Research

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