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Head of Patient Strategy & Solutions


N/A, N/A, United States

Job Function:  General Management
Job ID:  68447

Help us transform patients' lives.

At UCB, we put our heart, soul and skills into making a difference for people living with significant unmet needs. Working together, we blend the best of our talents to deliver thoughtful solutions that patients value. Will you join us in this pioneering adventure?





To strengthen our Patient Services Team, we are looking for a talented individual to fill the position of: Head of Patient Strategy & Solutions.


As the Head of Patient Strategy & Solutions you will lead the strategic design, implementation, and operations of all Direct-to-Patient initiatives as related to the US Immunology product portfolio.  You will be responsible for building and managing a best-in-class integrated patient experience and patient support HUB services platform encompassing the full portfolio of US Immunology brands in both specialty pharmacy and buy & bill. Solutions will provide fully integrated analytics critical to product access and enduring services for patients and stakeholders. You will lead a field team focused on pharmacy access pull-through in support of US Immunology sales teams. Finally, you will be responsible for the efficient management and application of a sizeable operational expense budget to deliver the utmost patient value.


You like to work in an environment where you can:

  • Lead the development and implementation of all patient marketing functions across the portfolio of US immunology brands
  • Creating and championing patient marketing strategies and successful tactics in collaboration with Dermatology, Rheumatology, and Gastroenterology CORE teams to deliver patient impact.
  • Lead the development and implementation of portfolio patient services.
  • Lead the design, implementation and ongoing management of all patient reimbursement HUB services programs. Develop project timelines for new and enhanced HUB services and manage through to completion.
  • Lead the design, implementation and ongoing management of all Nursing services programs. Develop project timelines for new and enhanced Nursing services and manage through to completion.
  • Provide guidance and support to existing buy and bill patient reimbursement access program with a focus on operational excellence in support of patient and brand objectives and UCB business requirements.

You will contribute by:

  • Serving as the US Immunology lead for patient technology & device collaborations with responsible Global teams.
  • Ensuring all external partners performance is measured against contractual arrangements and to budget.
  • Developing performance dashboards and interpret patient marketing impact, HUB / specialty pharmacy conversion, success & impact of affordability and patient engagement programs, and KPI’s demonstrating patient value of field access pull-through teams.
  • Developing and maintain SOPs and business rules related to all UCB US Immunology patient support.
  • Providing strategic insights into Marketing to develop compliant content for UCB’s US Immunology reimbursement support website. Drive material through marketing review process as required.
  • Partnering with Patient Advocacy initiatives and external support organizations to gather and incorporate insights into patient support strategy for existing and new products.
  • Demonstrating fiscal discipline and accountability to effectively and efficiently manage external partners and vendors performance through appropriate metrics.

Interested? For this position you’ll need the following education, experience and skills:

Minimum Qualifications:

  • Bachelor’s degree
  • 5+ years of leadership experience within the biotech/specialty pharmaceutical/pharmaceutical industry.
  • 3+ years of experience building and leading successful patient marketing strategies inclusive of DTC initiatives.
  • 3+ years of proven experience working with/in Patient Access call center HUB operations

Preferred Qualifications:

  • Masters Degree
  • Field leadership experience highly desirable.
  • Direct experience with specialty injectable &/or infused buy-and-bill products.
  • In depth knowledge of pharmaceutical manufacturer compliance requirements, patient confidentiality (HIPAA regulations), product reimbursement and product access.
  • Knowledge and experience in Medicare Parts A-D, Medicaid, and private payer policies, reimbursement process, health policy, areas of coverage, payment, coding, Specialty Pharmacy, and buy and bill.
  • Experience with Commercial Brand Planning process, able to translate brand disease state and business drivers into patient support programs and operational requirements.
  • “Patient First” customer service orientation. Puts the Patient at the center of all business activities.
  • Excellent analytical (qualitative and quantitative), strategic thinking, creativity and problem-solving skills.
  • Track record of successfully managing and leading vendor relationships from both a strategic and operational perspective and achieving results.

Why you should apply

At UCB, we strive to attract passionate and outstanding talents who thrive on change and are ready to bring real value to patients. Working for us you’ll discover a place where you can grow and express your full potential. We place an emphasis on innovation, collaboration and impact. Through meaningful recognition and a motivating work atmosphere, we aim to provide an optimal experience by caring about and valuing our employees – just as we do for the patients we serve.

If you believe you are the perfect match to join us on our pioneering adventure, then we invite you to apply and tell us more about your profile and motivation.



About Us

At UCB, we come together every day to work, laser-focused, on a simple question: How will this create value for people living with severe diseases? By putting patients at the heart of everything we do, our approach – from discovery to development to delivery – is continuously transformed and designed around patient needs and their journey.

With a team of approximately 7,500 employees worldwide operations in more than 40 countries, we are a global biopharmaceutical company investing more than a quarter of our revenue in cutting-edge scientific research. We are focused on addressing chronic, neurological, immunological, and bone diseases. We are looking for people with passion and empathy who develop a real understanding of patient’s needs and can deliver thoughtful solutions to decisionmakers across the heath care ecosystem.

Curious to know more? Please visit our website www.ucb.com.


UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

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