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Let's push the boundaries together and make the most of your talents!

Immunology Patient Experience Lead - Pacific NW


Salt Lake City, Utah, United States

Job Function:  Sales
Job ID:  64664

Help us transform patients' lives.

At UCB, we put our heart, soul, and skills into making a difference for people living with severe disease. Working together to push the boundaries, we blend the best of our talents to unlock innovation.  Will you join us in our pioneering adventure?

The Immunology Patient Experience Lead (PEL) is a key field-based member of the U.S. iPVU’s Patient Experience and Value team. The PEL will act as the main point of contact at designated accounts providing case management support to Healthcare Professionals (HCPs) on behalf of Patients prescribed Cimzia for approved indications to help support the best individual patient experience through the insurance authorization and therapy start. The PEL will help to triage and coordinate pull-through efforts for patients that have been prescribed Cimzia irrespective of channel (CIMplicity, specialty pharmacy, etc.) provided proper HIPAA consent has been secured from the patient. The PEL will be expected to be the primary face of CIMplicity Patient Services platform within designated HCP accounts and coordinate with patients where approvals, appeals, and prescriptions stand so as to set proper expectations with the patients. The PEL will also be expected to coordinate annual pharmacy reauthorizations at designated accounts to ensure timely reauthorization and continuation of therapy is maintained.  Territory: Seattle, Portland, Spokane, Salt Lake, Denver, Boise and Anchorage.

Major Responsibilities:

  • Serve as the primary HCP interface for the Insurance Support, patient starts, and on-going insurance reauthorization live office visits, problem resolution, access support, office staff education, and patient engagements
  • Ensure designated offices are securing written HIPAA consent for patients for whom the HCP has decided to prescribe CIMZIA (or future US iPVU brands)
  • Work with the CIMplicity Insurance Support partner and HCP-chosen Specialty Pharmacies as the primary point of contact to mitigate insurance approval delays to ensure timely starts
  • Assist HCP offices in getting prescribed Cimzia patients approved and started on therapy for approved indications
  • Assist HCP offices in execution and follow-up, as directed, during the authorization and appeals process
  • Interact with appropriate patients via phone, text and in-person to educate, motivate and empower them during the treatment initiation process as well as transition them to the CIMplicity Nurse Support programs, if applicable
  • Deliver CIMplicity Patient Services programs that educate HCP’s on the totality of offerings that support Cimzia patients with treatment initiation, affordability solutions and nursing support
  • Work collaboratively with all appropriate field roles (Dermatology Sales Managers, Dermatology Account Specialists, Partnership Leads, Market Access Teams) and coordinate with the CIMplicity Case Manager(s) to both proactively and reactively ensure patient program success in the field
  • Build and maintain positive relationships with key customer segments and thought leaders (academic institutions, community hospitals, specialty practices, medical groups, infusion centers) to improve patient access to CIMZIA.
  • Expedite current patient initiation best practices between medical providers; Avoid lost opportunities for appropriate patients
  • Act in accordance with company guidelines and requirements


UCB Competency Expectations:

  • Gathering & Interpreting information
  • Delivering impactful results
  • Thinking holistically - Understands the impact of own actions on other areas of the business; Looks for synergies inside and outside the organization to create value for UCB and patients
  • Learning through experience - Demonstrates curiosity and learns from the experience of success and failure; proactively shares knowledge with others in order to affect continuous improvement.
  • Working together - Develops trustful relationships with internal and external stakeholders to accelerate business achievements; Encourages and leverages diversity to improve outcomes.
  • Championing change - Seeks new opportunities to create value for patients and UCB; Supports the implementation and acceptance of change across the organization; Challenges the alignment of actions/initiatives against UCB strategies, values and sense of purpose.
  • Leading others (direct/projects/matrix) - Inspires, motivates, influences and coaches others to create value for patients and UCB; Creates a culture of accountability that provides space for colleagues to contribute to their full potential.
  • Engaging designated account personnel to drive positive impact and insurance approvals for US iPVU products that meet and achieve business objectives and drive meaningful growth in a compliant manner
  • Ensuring that you are observing all applicable laws and regulations and maintaining high ethical and legal standards aligned with UCB's Code of Conduct and other guidance provided
  • Deep understanding of local, regional, and national insurance authorization policies and barriers so as to successfully help target accounts navigate patients to approvals and therapy starts


  • BS/BA degree required; MBA preferred
  • Case Management, Patient Services or Pharmaceutical Access experience a plus
  • At least 2+ years in a Specialty Pharmaceutical field based role with demonstrated success
  • At least 1+ year(s) in a role centered on the marketing of services to help patients gain access to and/or use a specialty branded drug
  • Proven understanding of pharmacy benefit designs, prior authorization processes, and specialty pharmacy treatment pathways
  • Proven ability to build, maintain and influence effective working relationships with key internal and external stakeholders
  • Solid speaking, writing, and budgeting skills. Ability to present to groups of all sizes, sometimes at short notice
  • Ability to manage multiple priorities with excellent organizational and problem-solving skills


Licenses/Certifications:  Valid Driver License


Travel Requirements:

  • Ability to drive and/or fly to meetings and client sites
  • Some overnight travel required 50 -75%, depending on geographic assignment


UCB is a global biopharmaceutical company. We focus on discovering and developing innovative medicines and lateral solutions that can transform the everyday lives of people with severe diseases of the immune system – or the central nervous system.

With more than 7500 people in approximately 40 countries, UCB offers an exciting working environment where initiative can flourish and those with a ‘can-do’ attitude can thrive.  Scientific excellence, innovation, co-creation, lateral thinking, reinventing the way we do things…these are some of the key competencies we are constantly developing, and looking for, at UCB.

Job Segment: Immunology, Medical, Pharmacy, Pharmaceutical, Dermatology, Healthcare, Science

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